Refund policy

Refund Policy

At QJF, we take pride in crafting every product with care and attention to detail. This policy applies to all items but is especially important for customized products, as they are uniquely tailored to your specifications. Please review our policy carefully:

  1. Customized Items Are Non-Refundable:

    • Due to the custom nature of our products, all sales on customized items are final and cannot be returned or refunded.

  2. Our Responsibility:

    • If QJF makes a mistake on your order (e.g., incorrect design, spelling error, wrong product sent), we will take full responsibility and offer you a refund, store credit or replacement free of charge.

  3. Customer Responsibility:

    • If the mistake on the product is due to incorrect details provided by you (e.g., spelling errors, incomplete instructions), a refund will not be issued. It is the customer's responsibility to thoroughly review all design details before submitting the order.

  4. Order Confirmation & Review:

    • We encourage all customers to double-check their submissions (including spelling, sizes, placement instructions, etc.) before finalizing their order. Once the product is created, changes cannot be made, and refunds will not be issued for errors resulting from incomplete or incorrect customer input.

  5. Damaged or Defective Products:

    • If you receive a product that is damaged or defective (not due to customization errors only), please contact us within 7 business days of receiving your order for further assistance.

  6. Timeframe for Reporting Issues:

    • For any issues with your order, please notify us within 5 days of receiving your product. Refunds or replacements cannot be processed beyond this timeframe.

We’re Here to Help!
Our goal is your satisfaction. If you have any questions or concerns regarding your order, feel free to reach out to us—we’ll do our best to assist you.